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Do you have Questions? We have Answers.
What Guarantee is offered?
We offer a 30-day, no questions asked, device refund if you feel this program is unsuitable for your business. If it is mutually agreed that there are ZERO changes during a patient’s four-week reassessment exam, we recommend discontinuing therapy and refunding all or a portion of the cost of the device to the patient. Please note the infrared device must be returned in the exact condition received.
IS THERE A MINIMUM PURCHASE AMOUNT?
There is no contract or MOQ and a minimum of one unit can be ordered. With success, you will understand the benefit of having a few units and boxes of nitric oxide boosting capsules readily available for patients.
What is the NeuropaCalm Care Plan screening?
The NeuropaCalm Care Plan screening utilizes the Toronto Scoring System (7 sensation tests for peripheral neuropathy as well as neurological, orthopedic, muscular, and cardiovascular function tests). We offer a complete Assessment Toolkit and all the training materials.
Who can perform the NeuropaCalm Care Plan screening?
Any member of your staff who provides direct patient care services may administer the NeuropaCalm Care Plan screening.
Why is screening important?
A meaningful assessment and exam creates trust between your business and patients/caregivers, leading to greater enrollment and results. Moreover, the scores gathered establish a baseline of data to contrast with information collected during program reassessments
at four, eight, and 12 weeks. Learn how to do an assessment here. What training is available for my team?
See our Everything You Need page for staff training materials, including on-line assessment training videos. We also have access to multiple front office, exam and treatment forms, as well as videos to share with your patients. 1:1 training is available via Zoom for a modest fee. Call us!
How will my Clinic benefit from selling the NeuropaCalm Care Plan?
As a clinician, you have specialized knowledge and medical data regarding type 2 diabetes and neuropathy crucial to suitable patient selection. By choosing the ideal candidates for treatment, you’ll ramp up revenues while enhancing customer engagement and loyalty.
Which patients are finding the most success with the device?
People living with diabetes and sensation losses of less than 50% are the most common and will predictably improve.
Does Medicare cover the NeuropaCalm Care Plan?
There is the potential for some Medicare reimbursement with a registered medical professional on staff.
Are financing options available for My patients?
Many third-party companies, such as Care Credit and Ally Bank, offer patient financing. This is an effective way to enroll patients with financial challenges.
What’s included with the NeuropaCalm Device ?
Depending on the device you order, the device(s), integrated straps and power worldwide supply. You are able to order our Assessment Toolkit with any order.
What is the average resale price?
It depends on the Care Plan and what you are providing in your clinic. We leave it up to you. Since we do not sell directly to consumers, your price is the right price.
How long does it take for the device to arrive if purchased domestically?
Orders are shipped via UPS Ground or USPS Ground Advantage on Monday, Wednesday and Fridays and will take 1 - 7 business days.
Is there a warranty on the device?
One year
Where are the devices manufactured?
California
Do you sell online direct to the consumer, or are prices available online?
No, and website access is tightly controlled through NPI and license verifications.
Is this sold by chain storeS?
NO! This is exclusively sold through medical care providers.
Is the product sold stand-alone?
The NeuropaCalm device is sold as a stand-alone device but research shows that peripheral neuropathy responds best to a multi-pronged approach involving our infrared device coupled with high-quality nitric oxide supplementation and your professional
involvement. We also offer :
Is everyone a candidate? If not, who are the best candidates?
The best candidates for the NeuropaCalm Care Program typically have type 2 diabetes and exhibit some of the following symptoms: pain, decreased sensation, pins and needle feelings, tingling, or some degree of numbness in the lower legs and feet.
Can in-clinic treatments be offered or blended with at-home care?
The Neuropacalm Care Plan is custom designed for in-home use, and you can provide patients with everything they need to complete the program effectively. We recommend follow-up appointments at the 4-, 8- and 12-weeks which allows your clinic to hold patients accountable while measuring outcomes. Some providers and patients prefer to have in-clinic appointments., or a combination. Your clinic, your choice!
Why is the device superior to other similar devices?
The NeuropaCalm devices represent the culmination of field experience gathered from the frontlines of patient care. Experienced practitioners in cooperation with optical, electrical, software, and mechanical engineers have collaborated to offer solutions through its design, which meet industry-wide usability, capability, and reliability measures.
What are reasonable time frames to see patient improvement?
Some patients report specific improvements in sensation or pain reduction after just one use of the NeuropaCalm device. To access the full range of possible results, however, we recommend a 12-week-long treatment program with the device and lifetime nitric oxide supplementation.
Is the device battery-operated or electric?
The unit operates on 110-240 volts through a supplied power pack.
Can the device be used overseas?
Yes, the NeuropaCalm device medical-grade power supplies are voltage-sensing. They operate the same regardless of input voltage much like a laptop.
What does the device do?
The NeuropaCalm device contains light-emitting diodes (LEDs) embedded in a hard case slipper. When placed in contact with the skin in areas of pain and numbness, the infrared energy is cleared to increase blood flow to the affected area, contributing to improved nerve function and pain relief.
How far does the light penetrate?
Infrared light penetrates up to 40mm into the inner layers of skin, muscles, nerves, and bones. The therapy is safe and effective, without adverse side effects, and is utilized in neonatal intensive care units to treat infants.
What will the patient feel?
Most patients report infrared therapy as neutral (i.e. no tactile sensation), with a smaller subset of patients noting a mild warming sensation. Other symptoms occasionally associated with infrared treatment may include increased sweating during or after treatment and some localized temporary skin redness.
Why can’t I see all the diodes illuminated?
Infrared diodes appear invisible to the human eye, while red is clearly visible. Neuropacalm deploys both types.
What should you do if the patient has a high arch?
Patients with a high arch need to ensure their heel is to the rear of the unit. A sensor detects the presence of the foot or hand/arm and is located about where the arch would be.
What if I need a repair?
We are committed to ensuring our device is fully operational and effective for patients. In the unlikely event it needs repair, please call us at 775-382-1415 ext. 117 and we'll set up an RMA for returning the device.
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